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Speaker

1 workshop · 1 edizione

WUDRome 2018

Speaker

Adam St John Lawrence

Author on Service Design Doing

Adam St John Lawrence is an innovation consultant, comedian, actor, educator and co-founder of WorkPlayExperience.

Adam has a background in psychology and the global automotive industry. For decades, he has been using expertise gained in the world of theater, film, stand-up comedy and storytelling to help organizations influence and impress their customers and partners.

He is Adjunct Professor of Service Design Thinking at the IE Business School in Madrid, Co-Author of This is Service Design Doing, and co-initiator of the Global Service Jam, the world’s biggest service innovation event.

Adam St John Lawrence

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Workshop · WUDRome 2018 · 10:00–13:00
From explicit to implicit: a less wordy approach to design
Design often relies on explicit information: lines on paper, words on sticky-notes, numbers in reports. But lines oversimplify, words are slippery and numbers evade our empathy.

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